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How We Protect Your Account and Payment Information

When you open an account on nationale pools, your personal data and payment details are protected by encryption and strict access controls.

Encrypted payment processingDANA, OVO, GoPay, QRIS supportWithdrawal verification steps
nationale pools How We Protect Your Account and Payment Information
CONTACT US

How to Request Your Data or Report a Privacy Concern

Team online

Email Support

Send a data-access request or privacy question to our support team. We respond within two business days to confirm receipt and guide you through the process of accessing your account information.

Live Chat

Open your account and use the live chat widget in the lobby. Our team is available during peak hours to answer questions about how your data is used and processed.

Account Settings

Log in and visit Settings > Privacy to review what personal data and payment methods are stored, and to update your contact details or request data export from there.

YOUR PRIVACY RIGHTS

How We Keep Your Account Secure and Transparent

Encrypted Deposits

Every DANA, OVO, GoPay and QRIS transaction is encrypted end-to-end. Your payment details are never stored on our servers in plain text; we use tokenised payment processing so only your transaction ID is recorded.

Account Verification

We verify your identity once at registration using the phone number and date of birth you provide. This single verification is tied to your account for life, so you don't repeat the process each time you withdraw.

Cookie and Tracking Use

We use session cookies to keep you logged in and analytical cookies to understand which games and tables players use most. You can disable cookies in your browser; this may limit some lobby features but will not affect deposits or withdrawals.

Data Retention Schedule

Active account data is stored for the duration of your membership. After you close your account, we retain transaction records for twelve months to comply with local audit requirements, then delete them.

Third-Party Integrations

Our payment partners (DANA, OVO, GoPay, QRIS providers) receive only transaction details needed to process your transfer. They cannot access your full profile or gameplay history without your consent.

Data Request Process

To download all your account data, log in, go to Settings > Data Export, and submit your request. We compile and email your data within five business days. Deletion requests require account closure; see our terms for details.

Frequently Asked Questions About Your Privacy

We collect your name, email, phone number, date of birth and residential address. When you make your first deposit via DANA, OVO, GoPay or QRIS, we record the transaction ID and amount. We never ask for your payment app password or PIN, and we don't store your card number.

Yes. Log in to your account, go to Settings > Data Export, and request your data export. We'll email you a complete copy of your profile information, deposit history, withdrawal records and account activity within five business days of your request.

We keep your account data for twelve months after closure for audit and regulatory compliance. Transaction records for DANA, OVO, GoPay and QRIS deposits are retained as required by local law. Personal profile information is deleted after this period unless local law requires longer storage.

We do not sell your personal data. Your information is shared only with payment partners (DANA, OVO, GoPay, QRIS providers) as needed to process your transactions, and with relevant authorities where local law permits or requires disclosure.

We use session cookies to keep you logged in during your visit and analytical cookies to track which games and tables are used most. You can disable cookies in your browser settings; this will not prevent deposits or withdrawals, though some lobby features may not work as smoothly.

All payment transactions are encrypted and processed through secure tokenisation. Your payment app handles the actual transfer; we never see your PIN or full credentials. We verify large withdrawals by requesting a second confirmation via your registered phone number.

Contact our support team immediately via email or live chat. We'll review your account activity, reset your password and help you verify that no unauthorised transactions occurred. If fraud is detected, we can freeze your account pending investigation.